Inbound AI calls
Let your assistant answer incoming calls, greet callers by voice, and handle requests in a natural conversation.
Last updated July 14, 2026
Inbound calls are the calls people make to your rented number. Instead of ringing through to you, they're answered by your assistant, which greets the caller and holds a real, spoken conversation, answering questions and helping with requests in the moment.
What a caller experiences
When someone dials your number, your assistant picks up, introduces itself, and asks how it can help. It understands what the caller says, responds by voice, and keeps the conversation going naturally until the call is done.
- Answering common questions about your business or service.
- Taking down details and messages for you.
- Helping the caller with tasks your assistant is set up to handle.
Set up inbound handling
Decide how your assistant should introduce itself and set the tone for the call.
Tell your assistant about your business, your hours, and the kinds of questions callers ask, so its answers are accurate.
Choose whether it should take a message, follow up with you, or wrap the call up on its own.
After the call
You stay in the loop. Your assistant can pass along what happened on a call, note any messages, and follow up with you so nothing slips through the cracks.
Keeping calls under control
Inbound calls count toward your number's usage and draw on your credits. Caps help you keep costs predictable even during a busy stretch. See Limits, caps & cost for details.