Phone / IVR agents Beta
Build an agent that answers the phone — greet callers, guide them through keypad menus, take questions, and act on connected tools live during the call.
Last updated July 14, 2026
A phone / IVR agent answers real calls. Callers dial a number, hear your agent, and can speak or use their keypad to get things done — checking on an order, booking a slot, or reaching the right person. The agent talks live and can act on your connected tools mid-call.
It's the same Agent Builder you already use, pointed at the phone. You describe what the agent should do on a call, and it's built for you.
What a phone agent can do
- Greet and route callers with a natural spoken conversation.
- Handle keypad input (IVR) — "Press 1 for sales, 2 for support" — using reliable DTMF detection.
- Answer questions from the agent's Knowledge and Files.
- Take action live through connected tools during the call.
- Follow up after the call — a summary of what happened is emailed to you.
Build one
Tell the AI builder what should happen when someone calls — the greeting, the menu options, and what each one does.
Attach a phone number so the agent has a line to answer. See Praxivara Phone to rent one.
Call in and walk through the flow yourself. Adjust the instructions and menu until it feels right.
After the call
Every call produces a record. The agent emails you a post-call summary, and the run appears in the agent's Activity, with any outputs in Deliveries. If a call runs into trouble, you'll find the details in Errors.