Payment methods & billing
Add and manage your card, keep your billing address accurate for tax, and understand what happens when a charge is declined.
Last updated July 14, 2026
Praxivara handles payments securely. Your card details are stored with a certified payment processor, never on Praxivara's own servers, and are used for your subscription, add-ons, and credit-pack purchases. This page covers adding and managing your card, keeping your billing address accurate, and what happens if a charge is ever declined.
Adding a payment method
You add a credit or debit card from your billing settings. The card you save becomes the default for renewals and one-time purchases.
Go to your billing settings and find the payment method section.
Add a credit or debit card. If your bank asks you to confirm with a verification step (sometimes called 3D Secure), you'll be prompted to complete it.
Your card becomes the default for renewals and purchases.
Your billing address
Your billing address does more than sit on file — it determines the tax applied to your invoices. Keep it accurate and up to date so your charges and tax are calculated correctly for your location.
Updating or replacing a card
You can update your card details or swap in a new card at any time. If a card is expiring, add the replacement before your next renewal to avoid an interruption in service.
Subscriptions charge the default card unless a specific payment method has been attached to them directly. Setting a new default card keeps future renewals and purchases running smoothly.
When a charge fails
Cards get declined for all sorts of everyday reasons — an expired card, a new card number, a bank hold, or an over-limit month. When it happens, Praxivara is designed to keep your service running while you fix it.
If a renewal or purchase is declined, Praxivara notifies you and automatically retries the charge over the following days. Your account isn't cut off the moment a payment fails — you're given time to update your payment details. Throughout this period, your data and agents are fully preserved.
If the payment still can't be collected after the retry period, subscription features are paused until billing is resolved. Nothing is deleted — your account simply waits for a successful payment.
Fixing a declined payment
Add a working card, or fix the expiry date, in your payment methods.
If your bank requires a verification step, complete the prompt so the charge can go through.
Once your details are current, the outstanding charge is collected and your service resumes.
Common reasons for a decline
| Reason | What to do |
|---|---|
| Expired card | Add the replacement card. |
| Insufficient funds | Use another card, or retry after funding the account. |
| Bank security hold | Approve the charge with your bank, then retry. |
| Verification required | Complete the bank verification prompt. |