Contacting support
How to reach the Praxivara team, what to include so we can help fast, and the details that get your issue resolved quickest.
Last updated July 14, 2026
If something isn't working or you just have a question, we're glad to help. A little context up front means we can get to a fix faster.
Before you reach out
Many issues have a quick self-serve fix worth trying first:
- A failed agent run? Check its Errors tab for the reason.
- A tool not responding? Reconnect it from your Integrations page.
- Work suddenly paused? Check your credit balance on the Usage page.
What to include
When you contact us, share as much of this as applies. It saves a round trip:
Describe the goal in a sentence — what you expected to happen.
Include any error message word for word, and where you saw it.
The agent name, the integration involved, and roughly when it happened all help us find the right logs.
Let us know if you've reconnected, re-run, or topped up so we don't suggest steps you've done.
Billing and account questions
For invoices, taxes, plan changes, or payment methods, the billing area handles most changes directly. If you need us, mention the invoice or the date so we can match it quickly.